Not happy with your purchase? No problem! All our articles are exchangeable or refundable within a delay of 15 days starting from the delivery date. Only return costs will be up to you. How to proceed? Send en e-mail to firstname.lastname@example.org within 15 days of the delivery of your order and mention if you would rather have a : Refund > please mention the bank account number as well as the articles you are returning Exchange > mention the article(s) requested (style – size – colour) and the reasons of your exchange Send the articles in their original packaging to the following adresse : Fred & Louis Att : Sybille Simonis Rue du Bosquet 32 4317 Les Waleffes Belgium We ensure to proceed to the refund of the total amount of the retarde articles (including discounts but excluding the original delivery costs) within 30 calendar days following the delivery of the returned merchandise. In case of an exchange, we will advice you by email of the preparation of the new order and it’s shipping (depending whether the merchandise is still available) The new shipping costs will be borne by Fred & Louis Some articles can’t be exchange : articles made by special request Please refer to our general conditions to check in detail our return policy.